An initial assessment will be made to determine the current condition of the floor. What is the shine level? Does the floor appear to have a coating? Are there scratches, etch marks, cracks, or holes? While we make every effort possible to determine whether or not a floor has a topical coating, we cannot guarantee that one does not exist. Frequently the cause of waxy buildup on natural stone floors can be traced to the use of commercially sold “clean & shine” products containing wax as well as improper use and overuse of sealer. Overtime waxy build-up from these fake “shine in a bottle” cleaning products begin to dull the floor giving it a grayish appearance.